Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you:

• Create an account or purchase tours
• Subscribe to our newsletter
• Contact us for support
• Participate in surveys or promotions

This may include your name, email address, phone number, billing information, and communication preferences.

Usage Information

We automatically collect information about how you use our services, including:

• Pages visited and time spent on our website
• Tours accessed and completion rates
• Device information and browser type
• IP address and general location data

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our virtual tour services
• Process transactions and send confirmations
• Send newsletters and promotional materials (with your consent)
• Respond to your questions and provide customer support
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business (payment processors, email services, analytics providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through certified providers

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through our cookie consent banner or your browser settings. For more details, see our Cookie Policy.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We will delete or anonymize your information when it's no longer needed, except where longer retention is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: